Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unwashed and unworn, with original hang tag and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
Once status is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
There is often some processing time before a refund is posted.
Please contact us at email@example.com with any questions.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Ivy Citizens, 4400 Sharon Rd, Suite N14, Charlotte North Carolina US 28211.
To return your product, you should mail your product to: Ivy Citizens, 4400 Sharon Rd, Suite N14, Charlotte North Carolina US 28211
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.